General Travel News

Qatar Airways enhances its services with the iPad

Doha, QATAR – Qatar Airways has once again raised the bar and set new standards for 5-Star service in the aviation industry by leveraging on the iPad to offer personalised service to its customers at various touch points. 

The iPad provides Qatar Airways’ cabin crew and concierge staff at the airline’s exclusive Premium Terminal at Doha International Airport and Premium Lounge at London Heathrow, with a multi-faceted functionality and easy access to customer information, data on flights and destinations at their fingertips. 

Cabin crew and concierge staff at both Doha International Airport and London Heathrow are able to use this custom-built, state-of-the-art mobile application to anticipate customer needs and deliver the airline’s unrivalled 5-star service from their iPad in a paperless environment.   

The app, with an interactive seat map design, highlights the presence of VIPs and Privilege Club members onboard. It also identifies customers quickly, provides ready access to customer information and alerts the crew and concierge staff at the Premium Terminal and Premium Lounge of passenger’s special meal or service requirements.   

Qatar Airways Chief Executive Officer Akbar Al Baker said the iPad enabled cabin crew and concierge staff to know the customer better, proactively respond to their needs and offer an enhanced brand experience.  

“While we will continue to offer the personal touch and unrivalled 5-star service onboard, Qatar Airways will use innovation as an extension of our brand engagement to understand our customers better and set new benchmarks in service and customer experience,” he said. 

Qatar Airways plans to extend the customers’ iPad experience to include on-board Privilege Club enrolment and introduce value added services for the redemption of Qmiles for upgrades and purchase of duty free items inflight.

Qatar Airways has seen rapid growth in just 15 years of operations, currently operating a modern fleet of 111 aircraft to 119 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America.

Since the beginning of 2012, Qatar Airways has launched flights to Baku (Azerbaijan); Tbilisi (Georgia); Kigali (Rwanda); Zagreb (Croatia), Erbil (Iraq), Baghdad (Iraq), Perth (Australia) and Kilimanjaro (Tanzania).

Over the next few months, Qatar Airways will launch services to a diverse portfolio of new routes, including Yangon, Myanmar (October 3); Maputo, Mozambique (October 31); Belgrade, Serbia (November 20); Warsaw, Poland (December 5) and Chicago, USA (10 April 2013).

More General Travel News
Marshmello, Pitbull, Shaggy and Don Omar perform at the Diriyah Music Festival in Saudi Arabia
Jazeera Airways launches flights to Karachi
Emirates expecting over 500,000 arrivals into Dubai by early September
Latest Travel News
Jazeera Airways launches flights to Kara...
Emirates expecting over 500,000 arrivals...
Kazakhstan's new tourist attraction - fa...
Featured Sights To See
Brunei Museum

Brunei Museum

Brunei Darussalam, Brunei

Located on a hill at Kota Batu road, this museum has an excellent display in the Islamic Art Gallery and a large and impressive collection of Korans filled with beautiful calligraphy and clever craftsmanship. Other galleries have bronze and natural history exhibitions. Not far away from the museum are the tombs of Sharif Ali, the third sultan of Brunei, and Sultan Bolkiah, the fifth sultan of Brun...

Temple of the Holy Jewel Image

Temple of the Holy Jewel Image

Bangkok, Thailand

This is located within the grounds of the Grand Palace. It is home to a statue of Buddha made of green jasper and referred to as the Emerald Buddha. This is a fantastic image of Buddha passionately revered by the Thais that sits atop a massive 11 meter tall gold altar, protected by a nine-tiered umbrella. The surrounding murals depicting different scenes from the Thai version of the Ramayana myt...

Russian Market

Russian Market

Phnom Penh, Cambodia

This huge market was given the name ‘Russian’ after it turned into a major tourist stop. The market has shops for everything from electronics to fabrics and souvenirs. There are several vendors’ stalls and barrows selling inexpensive silk and other fabrics that can be given to the tailor with specifications suggested. The south of Russian Market is packed with stalls of traditional Khmer handicraf...

Batuan Village

Batuan Village

Bali, Indonesia

When visiting Bali it is essential to take back a piece of art as a keepsake. Here in the Batuan Village you will see artists at work, using the traditional Balinese style of painting called batuan. If you visit on the 1st or the 15th of the month, you can enjoy the dance sequence Gambuh. Jalan Raya Sakah Batuan Ubud Phone: +62 361 23 5600 (Toursit helpline)  ...