General Travel News

Future of travel industry discussed

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, hosted a panel discussion recently in Dubai which examined the future of the travel industry and the role of technology in its development.

The panel, consisting of key market players, concluded that the rise of online technology in particular has had an impact on the traditional forms of selling travel, however, firms are adapting to the changes with travel agents embracing new ways of connecting with customers. 

The panel, made up of Omar Ahmad, CEO, Joob.com; Asim Arshad, CEO, Orient Travel; Roland Bunge, General Manager (Commercial) Kanoo Travel; Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus; and Joerg Schuler, Director Marketing & Operations WEMEA, Amadeus, looked at the changing role of travel agents, in addition to how the market in the Middle East is still very different from other areas.

“The travel industry has been transforming for the past decade, with the role of technology playing an ever increasing part, and it is vital to see how businesses are responding and adapting to this. By discussing the issues facing companies in the industry, we gain a better insight of the direction the industry is going in,” said Albert Pozo, VP, Multinational Business & Corporate Travel, Amadeus.

“The Middle East market is based mainly upon air travel due to the large expatriate populations. Although the internet penetration in the region is higher than world average, its impact on booking generations has been low due to various reasons – one being the large labour force that still requires face-to-face dealings at travel agencies and non-credit card payment options, and the fact that customers prefer face to face interactions whilst booking their travel,” he added.

Analysing the past 10 years and forecasting the coming decade, the panellists see the travel service landscape being very different in the future. The big questions posed involved the rise of web-based technology in selling travel to customers, and how this has affected the way in which agents connect with customers. Conclusions were drawn that travel agents will be around for years to come, but the demand of online travel booking is rising and that customers who are still using agents regularly are often researching extensively before booking.

The panel also looked at the role of social media and mobile technology in the travel sector. All agreed that although it does not play a particularly significant part in the industry currently, it will become more prominent in the future. The main issue is how to bring in revenue using social media, and how the likes of Foursquare are beginning to bring technology and making revenue closer together.

More General Travel News
Marshmello, Pitbull, Shaggy and Don Omar perform at the Diriyah Music Festival in Saudi Arabia
Jazeera Airways launches flights to Karachi
Emirates expecting over 500,000 arrivals into Dubai by early September
Latest Travel News
Jazeera Airways launches flights to Kara...
Emirates expecting over 500,000 arrivals...
Kazakhstan's new tourist attraction - fa...
Featured Sights To See
Factory 798

Factory 798

Beijing, China

This former weapons factory has now become the hub of Chinese art and culture. This 'factory' comprises of several galleries and rooms showcasing contemporary fashions; art pieces by local and international artists; some stellar photography and some very beautiful hand painted textiles. Viewing these various exhibits is a treat indeed. Timings: Daily 10 30 A.M- 7 P.M Address: Dashanzi A...

Musée d'Orsay

Musée d'Orsay

Paris, France

Even though it has only been in existence since 1986, the Musée d’Orsay is one of the most visited museums in the world, with more than 3 million guests annually.  The building was originally a railroad station and a hotel, called the Gare d’Orsay. It was built for the 1900 Exposition and was the first electrified urban railroad terminal in the world.  It served as the main terminal for ...

Sayidda Zainab Mosque

Sayidda Zainab Mosque

Damascus, Syria

This beautiful mosque is built at the Prophet’s (P.B.U.H) grand-daughter’s burial site. Built like the Sayidda Ruqayya mosque, it is very popular amongst Iranian and other Muslim pilgrims from all over the globe. The mosque is beautiful with a shiny onion shaped golden dome, beautiful blue tile work and two minarets. Zainab’s mausoleum is located in the centre of the mosque. The interior of the mo...

The Sao Paulo Zoo

The Sao Paulo Zoo

Sao Paulo, Brazil

A place worth visiting, the Sao Paolo Zoo has over 3,000 different kinds of animals, including several endangered species. The zoo has a lake in its center containing the monkey islands, which must not be missed. Address: Av. Miguel Stéfano 4241, Água Funda, Parque do Estado Tel: 011-5073-0811 Timings: Tuesday-Sunday, 9am-5pm Entry fee: R$10  ...